Free PDF Front OfficeBy P. Abbott, S. Lewry

Free PDF Front OfficeBy P. Abbott, S. Lewry

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Front OfficeBy P. Abbott, S. Lewry

Free PDF Front OfficeBy P. Abbott, S. Lewry

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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

• Sales Rank: #2903322 in Books
• Published on: 1999-04-15
• Original language: English
• Number of items: 1
• Dimensions: 9.69" h x .46" w x 7.44" l, 1.00 pounds
• Binding: Paperback
• 218 pages

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Front OfficeBy P. Abbott, S. Lewry PDF

Front OfficeBy P. Abbott, S. Lewry PDF

Front OfficeBy P. Abbott, S. Lewry PDF

Front OfficeBy P. Abbott, S. Lewry PDF